Privacy Policy

Last updated: this describes what SetHear actually does today, as a small independent pilot. It is not a substitute for legal advice, and it will be reviewed by a lawyer before any paid public launch.

Who operates SetHear

SetHear was founded by Khushi Chowdhary. It is currently an independent pilot project, not a registered company. A formal operating entity, business address, and designated privacy officer will be established before this becomes a paid product. Until then, this page and contact@sethear.com are the accurate contact points.

What we collect

• Senior's name, phone number, and language preference
• Family/account holder's name, phone number, and email
• Emergency contact name and phone number
• Optional preferences: faith tradition, reminder schedule
• Reminders, family tree entries, and stories you or your loved one choose to save
• Anything explicitly asked to be remembered (e.g. where an item is kept), read back and confirmed before it's saved

Calls, recording, and AI processing

• We do not record phone calls.
• During a call, we temporarily hold the conversation-so-far so the AI can respond naturally to what was just said. That working copy is deleted as soon as the call ends, and automatically cleared within about an hour either way as a backstop — we do not keep transcripts of your conversations.
• To have the conversation at all, your speech is processed by our phone provider (Twilio) to convert it to text, and that text is sent to our AI provider (Anthropic) to generate a reply. This is necessary, real-time processing — we don't control exactly how briefly those providers themselves retain data in transit, and we link their own policies below.
• If a story is shared during a call, only the story itself — not the full conversation — is saved, in the words the AI understood you to say.

Who can see what

Right now, SetHear has one login per family — whoever created the account can see everything on it (profile, reminders, family tree, stories, and the Life Book). We don't yet support separate logins for other relatives with different access levels; if that matters to you, tell us at contact@sethear.com.

Stories marked “private, just between us” are saved but excluded from the Life Book view. We do not sell or share your data with third parties for marketing, and we don't use it to train AI models beyond the standard processing described above.

Where data is stored

Data is stored with Supabase (on AWS infrastructure in the United States). Email is sent via Resend. Phone calls run through Twilio. These are our subprocessors for the service to function — we don't sell your data to them or anyone else.

Your rights

You can request a copy of what we have on file, correct it, or have it permanently deleted at any time — email contact@sethear.com or ask during a call. We aim to build this in line with the principles of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) — consent, access, accountability — though as an early pilot we are not claiming formal certified compliance.

Security

Data is encrypted at rest and in transit. Memory items (where belongings are kept) are treated as sensitive and are only ever retrievable through the phone number that recorded them.